Terms + Conditions

 
 
 
 

Last updated: August 10, 2026

These Terms & Conditions (“Terms”) govern your access to and use of the services, programs, products, content, events, and experiences provided by Natalie Carranceja / Natalie Carranceja Coaching ( “we,” “us,” or “our”).

By joining our email list or a waitlist, purchasing or accessing a program, booking coaching, participating in a workshop, attending an in-person event, participating in breathwork, or otherwise engaging with our services, you (“you,” “your,” or “Client”) acknowledge that you have read, understood, and agreed to these Terms.

If you do not agree to these Terms, you should not purchase, register for, access, or participate in our services.

These Terms apply regardless of whether you are located in Canada or another country. Our business operates from British Columbia, Canada, and these Terms are governed by the laws set out below, subject to any mandatory rights or protections that apply to you under the laws of your jurisdiction.

1. ABOUT OUR SERVICES

Natalie Carranceja Coaching provides coaching, education, personal development, breathwork, workshops, courses, memberships, group programs, private coaching, and related experiences.

Our services may be delivered:

  • Online or virtually

  • In person

  • Individually or privately

  • In groups

  • Through live sessions

  • Through recorded or self-paced content

  • Through digital platforms, applications, or third-party services

  • Through email, written materials, audio, video, or other forms of communication

The specific services, duration, format, inclusions, schedule, pricing, and other details applicable to your purchase or registration will be communicated on the applicable sales page, booking page, checkout page, agreement, invoice, or other offer documentation.

These Terms apply to all such services unless separate written terms expressly state otherwise.

2. EMAIL LISTS, NEWSLETTERS AND WAITLISTS

When you subscribe to our email list or join a waitlist, you may receive:

  • Educational and informational emails

  • Program and service announcements

  • Launch updates

  • Waitlist notifications

  • Early access opportunities

  • Invitations to workshops, events, and free experiences

  • Special offers and promotions

  • Discounts

  • Free resources

  • Other communications relating to Natalie Carranceja Coaching and our services

By subscribing, you consent to receive commercial electronic messages where required by applicable law.

You may unsubscribe from marketing communications at any time using the unsubscribe mechanism provided in our emails.

Unsubscribing from marketing communications may mean that you no longer receive waitlist notifications, early access, discounts, launch announcements, or other promotional communications.

Joining a waitlist does not guarantee:

  • A place in a program or event

  • A particular price

  • A discount

  • Early access

  • A particular launch date

  • Availability of a service

  • Any other specific offer or outcome

Waitlist access may be offered on a first-come, first-served basis or according to other criteria communicated at the time.

3. FREE CONTENT, RESOURCES AND EXPERIENCES

We may provide free content, resources, workshops, masterclasses, calls, breathwork experiences, or other educational materials.

Free offerings may be changed, postponed, cancelled, discontinued, or withdrawn at any time.

Unless expressly stated otherwise, free content does not create a client relationship or guarantee any particular level of access, support, availability, or outcome.

4. PAID PROGRAMS AND SERVICES

When you purchase a program, service, course, coaching package, workshop, membership, or other offering, you agree to pay the applicable fees described at the time of purchase.

Your purchase is subject to:

  • The price displayed at checkout or otherwise communicated to you

  • The payment schedule selected

  • Any applicable taxes

  • Any additional terms communicated for that particular offering

We reserve the right to correct pricing, description, or other errors before accepting or confirming an order.

Unless otherwise stated, payment plans constitute a commitment to pay the total amount agreed upon, rather than a month-to-month subscription that may be cancelled at any time.

5. PAYMENT PLANS

Where a payment plan is offered, you agree to make each payment according to the agreed schedule.

Enrolling in a payment plan does not mean that you may discontinue payments simply because you stop participating in, accessing, or completing the program.

If a payment fails, we may:

  • Contact you regarding the failed payment

  • Attempt to process the payment again

  • Suspend access to applicable services

  • Charge any applicable fees permitted by law

  • Require outstanding balances to be paid before restoring access

We reserve all rights available to us to recover unpaid amounts, subject to applicable law.

6. REFUNDS, CANCELLATIONS AND TRANSFERS

Refund, cancellation, transfer, and withdrawal terms may vary depending on the specific service or program and will be communicated at the time of purchase where applicable.

Unless a different written policy applies to your specific purchase:

  • Payments are non-refundable once the applicable service or program has commenced.

  • Missed sessions, unused sessions, or failure to participate do not automatically entitle you to a refund.

  • Digital content or programs may be non-refundable once access has been provided, to the extent permitted by applicable law.

  • Payment plans remain payable according to their agreed schedule unless otherwise agreed in writing or required by law.

Nothing in these Terms is intended to remove or restrict any consumer rights that cannot legally be waived.

7. ONLINE PROGRAMS AND DIGITAL CONTENT

For online courses, memberships, programs, and other digital offerings, access is provided for the period specified in the applicable offer.

Access may be provided through a third-party platform.

You are responsible for maintaining:

  • A suitable internet connection

  • Compatible devices

  • Your login credentials

  • The security of your account

You may not share, sell, transfer, sublicense, or otherwise provide your account or program access to another person unless expressly permitted by us in writing.

We reserve the right to suspend or terminate access where we reasonably believe an account or content is being misused.

8. LIVE GROUP PROGRAMS AND GROUP COACHING

Group programs may include live calls, coaching, breathwork, exercises, discussion, community interaction, and educational material.

Because group experiences involve other participants, you agree to respect the privacy, dignity, boundaries, and confidentiality of other participants.

You must not:

  • Record other participants without their consent

  • Share another participant's personal information

  • Screenshot or distribute private group conversations

  • Share another participant's personal story outside the group

  • Harass, threaten, discriminate against, or otherwise mistreat another participant

We cannot guarantee that every participant will maintain confidentiality, and you acknowledge that group environments involve an inherent limitation on our ability to control information shared by other participants.

9. PRIVATE COACHING

Private coaching may be delivered through video calls, telephone, messaging, email, in person, or other agreed methods.

The scope, frequency, duration, and format of private coaching will be established through the applicable offer or agreement.

You are responsible for attending scheduled sessions and communicating any scheduling issues as early as reasonably possible.

Missed sessions or late cancellations may be forfeited according to the cancellation policy applicable to your coaching package.

10. COACHING AND PERSONAL DEVELOPMENT

Coaching is a collaborative process intended to support personal reflection, awareness, learning, behavioural change, emotional awareness, and personal development.

Coaching is not:

  • Medical treatment

  • Psychological or psychiatric treatment

  • Psychotherapy

  • Counselling provided by a regulated healthcare professional

  • Diagnosis of a mental or physical health condition

  • Emergency or crisis intervention

  • Legal, financial, tax, or professional advice

You remain responsible for your own decisions, choices, actions, and outcomes.

You should seek advice from an appropriately qualified professional where a matter falls outside the scope of coaching.

11. NEUROLINGUISTIC PROGRAMMING (NLP)

Where we use Neurolinguistic Programming (“NLP”), NLP-based techniques, frameworks, exercises, or related personal-development methodologies, these are provided for educational, coaching, and personal-development purposes.

NLP techniques are not intended to diagnose, treat, cure, or prevent any medical or psychological condition.

Participation in NLP exercises is voluntary. You are responsible for determining whether a particular exercise is appropriate for you and for communicating any concerns or limitations to us before participating.

12. BREATHWORK

Breathwork may involve intentional changes to breathing patterns, breath intensity, breathing rate, breath retention, movement, emotional processing, and other techniques.

Breathwork can produce strong physical, emotional, psychological, and altered-state experiences.

Possible experiences may include, but are not limited to:

  • Dizziness or light-headedness

  • Tingling or numbness

  • Changes in body temperature

  • Changes in heart rate

  • Muscle tension or cramping

  • Emotional release

  • Crying or laughter

  • Feelings of fear, discomfort, or anxiety

  • Changes in perception or awareness

  • Temporary disorientation

  • Fatigue

  • Other unexpected physical or emotional sensations

You voluntarily participate in breathwork and accept responsibility for monitoring your own experience.

You should never force, strain, or continue a breathing practice that feels unsafe or inappropriate for you.

You may stop participating at any time.

13. BREATHWORK HEALTH AND SAFETY

Breathwork may not be appropriate for everyone.

Before participating in breathwork, you should consult an appropriately qualified healthcare professional if you have any medical condition, health concern, pregnancy-related concern, history of fainting or seizures, cardiovascular or respiratory condition, or other circumstance that could make breathwork inappropriate or unsafe.

You are responsible for disclosing relevant health or safety information that you believe may affect your ability to participate safely.

We reserve the right to decline or modify your participation where we reasonably believe this is necessary for safety.

Breathwork should not be undertaken while driving, operating machinery, in water, or in any other environment where altered breathing, awareness, dizziness, or loss of concentration could create a safety risk.

If you experience concerning or severe symptoms, stop participating and seek appropriate medical attention.

Nothing provided during breathwork constitutes medical advice or medical treatment.

14. IN-PERSON SERVICES AND EVENTS

For in-person services and events, you agree to follow reasonable safety instructions provided by us or the venue.

You are responsible for informing us of relevant limitations or circumstances that may affect your safe participation.

We reserve the right to refuse or end participation where we reasonably believe an individual's conduct, health, impairment, or circumstances create a safety concern for themselves or others.

You are responsible for your own transportation to and from an event unless otherwise expressly agreed.

15. ASSUMPTION OF RISK

To the extent permitted by applicable law, you voluntarily assume the ordinary and foreseeable risks associated with participating in coaching, breathwork, movement, personal-development exercises, workshops, group programs, and in-person experiences.

You acknowledge that personal-development and breathwork experiences can involve physical and emotional discomfort and that outcomes vary between individuals.

You agree to exercise reasonable judgment and to stop participating if you believe continuing would be unsafe.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

16. NO GUARANTEE OF RESULTS

We do not guarantee any particular result from participating in our programs, coaching, breathwork, courses, workshops, or other services.

Results depend on numerous factors, including your circumstances, participation, decisions, actions, consistency, and factors outside our control.

Testimonials, examples, case studies, or statements regarding potential outcomes are illustrative only and do not constitute guarantees.

17. YOUR RESPONSIBILITIES

You agree to:

  • Participate honestly and respectfully

  • Take responsibility for your own decisions and actions

  • Follow reasonable safety instructions

  • Provide accurate information where required

  • Attend sessions at the agreed times

  • Maintain the confidentiality of private client or group information

  • Respect other participants

  • Use program materials only for permitted purposes

  • Not misuse our services, platforms, or intellectual property

You acknowledge that you are ultimately responsible for your own wellbeing, choices, and results.

18. CONFIDENTIALITY

We will make reasonable efforts to maintain the confidentiality of information you share with us in the context of coaching or participation in our services, subject to applicable law and the limitations described in these Terms.

Confidentiality may not apply where disclosure is:

  • Required by law

  • Necessary to address an immediate safety concern

  • Necessary to protect against fraud, abuse, or unlawful activity

  • Required for legal, regulatory, insurance, or professional purposes

  • Otherwise permitted by applicable law

You agree to respect the confidentiality of information shared by other participants.

19. INTELLECTUAL PROPERTY

All materials created or provided by Natalie Carranceja Coaching, including but not limited to:

  • Courses

  • Workbooks

  • Videos

  • Audio

  • Recordings

  • Written materials

  • Exercises

  • Frameworks

  • Processes

  • Models

  • Concepts

  • Program structures

  • Branding

  • Logos

  • Graphics

  • Presentations

  • Educational content

are owned by or licensed to us and are protected by applicable intellectual property laws.

Your purchase grants you a limited, personal, non-exclusive, non-transferable right to use the materials for your own personal use.

You may not, without our prior written permission:

  • Copy or reproduce our materials for commercial use

  • Resell our content

  • Share paid course materials with others

  • Teach our proprietary programs as your own

  • Republish our content

  • Create derivative commercial products from our materials

  • Distribute recordings or course content

  • Remove copyright or ownership notices

Nothing in these Terms transfers ownership of our intellectual property to you.

20. YOUR CONTENT AND TESTIMONIALS

If you voluntarily provide feedback, testimonials, reviews, comments, or other material about our services, we may use that material for marketing and promotional purposes where we have obtained the appropriate permission.

We will not knowingly publish private or sensitive personal information without appropriate consent.

You retain ownership of your original personal content unless otherwise agreed.

21. RECORDING OF LIVE SESSIONS

Where a session is recorded, we will communicate this where reasonably practicable.

Recordings may be used for the purposes described at the time of the session, such as providing replay access to enrolled participants.

You should avoid sharing information that you do not want included in a recording.

We will not knowingly use your identifiable image, voice, or personal contribution for public marketing purposes without appropriate permission where such permission is required.

22. THIRD-PARTY PLATFORMS

Our services may rely on third-party platforms and providers, including payment processors, video-conferencing platforms, course-hosting platforms, email service providers, scheduling systems, and other technology.

We are not responsible for interruptions, outages, technical failures, security incidents, or changes caused by third-party providers that are outside our reasonable control.

Your use of third-party platforms may also be subject to their own terms and privacy policies.

23. PRIVACY AND PERSONAL INFORMATION

We collect and use personal information in connection with providing our services, administering purchases and registrations, communicating with you, and operating our business.

We will handle personal information in accordance with applicable privacy laws and our Privacy Policy.

You consent to our collection, use, storage, and disclosure of personal information as reasonably necessary to provide our services and operate our business, subject to applicable law.

Where required, we will obtain additional consent for specific uses of your information.

24. COMMERCIAL ELECTRONIC COMMUNICATIONS

Where applicable, we will comply with Canada's Anti-Spam Legislation (“CASL”) and other applicable electronic communications laws.

Commercial communications may include program announcements, offers, educational content, invitations, promotions, and other communications relating to our services.

You may withdraw consent to marketing communications at any time through the unsubscribe mechanism provided.

We may continue to send transactional or service-related communications where permitted by law, including communications relating to purchases, payments, account access, bookings, or services you have requested.

25. INTERNATIONAL CLIENTS

We welcome clients and participants from jurisdictions outside Canada.

However, you are responsible for determining whether our services are appropriate and lawful for you to access in your jurisdiction.

You acknowledge that laws relating to coaching, breathwork, wellness services, personal development, consumer protection, privacy, taxation, and other matters may differ between jurisdictions.

Nothing in these Terms is intended to deprive you of mandatory legal rights that apply to you in your jurisdiction.

26. TAXES

Prices may be subject to applicable sales taxes, including GST/HST or other taxes required by law.

You are responsible for any taxes, duties, fees, or other charges imposed by your jurisdiction in connection with your purchase or participation, to the extent required by law.

27. CANCELLATION OR CHANGES BY US

We reserve the right to modify, postpone, reschedule, or cancel a program, session, workshop, event, or service where reasonably necessary, including due to illness, emergencies, insufficient enrollment, venue issues, technical problems, or circumstances beyond our reasonable control.

Where we cancel a paid service and applicable law or the specific offer provides a refund or alternative remedy, we will provide the applicable remedy.

We are not responsible for costs you incur independently in connection with travel, accommodation, equipment, or other arrangements unless expressly agreed otherwise.

28. FORCE MAJEURE

We will not be liable for failure or delay in providing services caused by circumstances beyond our reasonable control, including natural disasters, severe weather, illness, governmental restrictions, internet or technology failures, emergencies, labour disruptions, war, civil unrest, or other events beyond our reasonable control.

29. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Natalie Carranceja Coaching and its owner, contractors, facilitators, representatives, and service providers will not be liable for indirect, incidental, consequential, special, or punitive damages arising from or relating to your participation in our services.

To the maximum extent permitted by law, our aggregate liability arising from a paid service will not exceed the amount you paid to us for that particular service.

Nothing in these Terms limits or excludes liability that cannot legally be limited or excluded.

30. INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold harmless Natalie Georgina Stevenson, Natalie Carranceja Coaching, its owner, contractors, facilitators, representatives, and service providers from claims, losses, damages, liabilities, costs, and expenses arising from:

  • Your breach of these Terms

  • Your misuse of our services or materials

  • Your unlawful conduct

  • Your violation of another person's rights

  • Your failure to follow reasonable safety instructions

This section applies only to the extent permitted by applicable law.

31. TERMINATION

We may suspend or terminate your access to a program, service, community, platform, or other offering where reasonably necessary, including where you:

  • Breach these Terms

  • Engage in abusive, threatening, discriminatory, or inappropriate behaviour

  • Misuse our intellectual property

  • Fail to make required payments

  • Create a safety risk

  • Engage in unlawful conduct

Termination does not automatically eliminate payment obligations already incurred, except where otherwise required by law.

32. NO PROFESSIONAL RELATIONSHIP OUTSIDE THE AGREED SERVICE

Participation in free content, social media, email communications, workshops, or other general educational material does not create a professional coaching relationship unless you have expressly engaged us for coaching or another paid service.

33. ENTIRE AGREEMENT

These Terms, together with any applicable offer details, booking terms, payment terms, Privacy Policy, and other written agreements expressly incorporated into your purchase or participation, constitute the agreement between you and Natalie Stevenson/Natalie Carranceja Coaching regarding the applicable service.

If there is a conflict between these Terms and a separate written agreement signed by both parties, the signed agreement will take precedence to the extent of the conflict.

34. SEVERABILITY

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be modified or removed to the minimum extent necessary, and the remaining provisions will continue in effect.

35. WAIVER

A failure or delay by us to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision in the future.

36. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our services, business practices, technology, or applicable legal requirements.

The updated version will be posted on our website with a revised “Last updated” date.

For existing paid clients, material changes will not retroactively alter rights or obligations that have already been agreed to unless permitted by law or agreed by the parties.

37. GOVERNING LAW AND JURISDICTION

These Terms are governed by the laws of the Province of British Columbia and the applicable laws of Canada, without regard to conflict-of-law principles.

Subject to any mandatory consumer protection rights or other laws that apply to you in your jurisdiction, the courts of British Columbia will have jurisdiction over disputes arising from these Terms or your participation in our services.

38. LEGAL AGE AND CAPACITY

Our services are intended for adults unless expressly stated otherwise.

By purchasing or participating in our services, you confirm that you are legally capable of entering into this agreement in your jurisdiction.

If you are participating with the involvement or permission of a parent or legal guardian, additional terms may apply.

39. CONTACT

If you have questions about these Terms or our services, please contact:

Natalie Carranceja Coaching / Natalie Stevenson

Email: infoATnataliecarranceja.com

Website: www.nataliecarranceja.com

ACCEPTANCE

By subscribing to our email list, joining a waitlist, purchasing a service, registering for an event, accessing a program, booking coaching, or participating in our services, you acknowledge that you have had an opportunity to review these Terms and agree to be bound by them.

If you do not agree to these Terms, please do not purchase, register for, access, or participate in our services.